Can (anyone) purchase from Sims Pottery Inc?
To purchase from Sims Pottery, you must have a valid Vendor’s Sales and Use Tax resale license. Merchandise purchased must be for use in manufacturing or resale. A copy of your Tax Exemption must be on file with our home office prior to order placement. Here is a sample of the form for the State of Georgia.
How do I become a customer?
If you have a valid resale license you must submit and apply for login user name and password. Follow the instructions with the link to register with us and your password will be sent to you via your email address provided.
I forgot my password. How can I find it?
We can send the password to the e-mail account used when your account was set up. Click here to go to our password retrieval page, enter the email address that you used to register with us to have your password sent to you via e-mail.
Do you accept credit cards? Terms of Sale.
All orders placed must provide a credit card before shipment is made. We accept VISA, MasterCard, and Discover. No COD orders.
What is the minimum order?
All orders have a $75.00 minimum. All orders are F.O.B, Gillsville, GA Or Graham, NC
Freight charges will be added to your invoice. All orders are shipped within 24-48 hours.
Shipping Fragile/Glass Items
We do not ship any breakable items such as resin, pottery, glass items via : U.P.S or Fed-Ex. Most glassware items can only ship via truck (common-carrier) when ordered with other items that would ship by the pallet. Most truck common carries have a minimum charge. You can contact us for more information regarding this type of shipment.
Returns and Damaged Products
In general, we do not accept returns. If you have a problem with your order, you must contact us within two days of receipt. If the product is defective, it will be replaced or a credit will be issued. If the problem was caused by error of Sims Pottery, we will correct the problems at no extra cost to the customer. If the problem was caused by an error by the customer, we will do what we can to fix the problem, but extra charges could be incurred. If agreement is reached and product is returned, the customer is responsible for all return freight and we reserve the right in imposed a restocking fee of 20%. HOLIDAY/SEASONAL merchandise is not returnable. Contact our customer service department for authorization PRIOR to shipping them back. All returns must be in original packaging.
Damage during Shipping
If the order was received via truck/common carrier, you MUST write “damaged” on the bill of lading. If you do not follow this procedure, it is impossible to make a claim with the carrier. Regardless of the carrier, you will need to call us to report the damage as well. In most cases, we will place a claim with the carrier and issue a credit when we receive credit from the carrier.
In stock levels are not guaranteed
For more information regarding our company we have a friendly and informative customer service staff that is up to date on the latest product information. They are available to answer any question including, order problems such as overages, shortages, and damages as well as tracing and expediting your orders. They are available Monday-Friday 8:30 am to 5:00 pm EST at 706-677-2353 or e-mail any questions to: [email protected].